J.A.H Clinic AIHelp centre
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Reply to patient messages

Open the unread thread, read it all, reply warmly, book if asked, archive when done.

Who
Front desk
When
Within the hour, during opening hours
Where
Messages
  1. 1
    Messages

    Open the unread thread. The red count on the tab shows how many are waiting.

    messages
    messages
  2. 2

    Read the whole thread and tap the Patient record link at the top if it is linked.

  3. 3

    Reply in plain, warm Taglish in the box at the bottom; Enter sends. If they want a slot, book it and reply with the day and time.

  4. 4

    Tap Archive when the conversation is finished, so the inbox only shows what still needs you.

Ask the assistant

Answers from this guide, in plain English. Usually under a minute.

It only knows what is in this guide and never sees patient records. Not answered? Search or message the J.A.H team.