J.A.H Clinic AIHelp centre
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Section

Fix it

When something looks wrong

  1. 1“That slot is already taken”The dentist or the chair is busy at that time. Nothing was changed.
  2. 2The bill is wrongVoid it with a reason, then create a fresh one from the visit. Never delete.
  3. 3The cash drawer does not matchA payment recorded as cash that was really GCash, or the reverse, is the usual cause.
  4. 4The patient is not found, or is there twiceSearch by mobile number. If two records exist, keep the one with the history and use it from now on.
  5. 5Forgot the passwordOn a phone with Face ID you do not need it. Otherwise the owner or the J.A.H team creates a temporary one.
  6. 6Face ID does not come upTurn it on for this device from Profile, or use the button on the sign-in screen.
  7. 7A yellow banner says Limited modeTwo months without a delivered order. Order supplies; everything switches back on the day it is delivered.
  8. 8A reply says WaitingThat channel is not connected yet. The reply is saved on the record but has not reached the patient.
  9. 9The order is not counting toward the minimumOnly a delivered order counts. Placed and On the way do not, and a Returned order never does.
  10. 10The receipt number is wrongSet the next number to match your BIR booklet under Clinic details. Forward only.
  11. 11The senior or PWD discount did not applyThe box on the patient record is not ticked, or the ID number is missing.
  12. 12The help assistant says it is awayThe computer that answers is asleep or offline. Search still works, and the answer arrives when it wakes.