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Recalls and reactivation

One quiet hour a week: call everyone due, offer two slots, book on the spot, dismiss only those who moved away.

Who
Front desk
When
One quiet hour every week
Where
MoreRecalls
  1. 1
    MoreRecalls

    Open Recalls. Due within 30 days is who to book now; Not seen in over a year is who to win back.

    recall
    recall
  2. 2

    Call or message each one and offer two concrete slots. Booked? Do it on the spot with Book; the recall clears itself.

  3. 3

    No answer: leave them on the list and try next week. Moved away or declined: tap Dismiss.

  4. 4

    Once SMS is switched on: tick the patients and tap Text N patients to send the reminder in one go.

Ask the assistant

Answers from this guide, in plain English. Usually under a minute.

It only knows what is in this guide and never sees patient records. Not answered? Search or message the J.A.H team.