“That slot is already taken”
The dentist or the chair is busy at that time. Nothing was changed.
Schedule refuses a booking or a move when the same dentist or the same chair already has someone at that time. It never overwrites.
- 1
Offer the next free time, or pick a different chair (Chair on the booking form, or leave it as Any).
- 2
If the other appointment is the one that should move, Move that one first.
Ask the assistant
Answers from this guide, in plain English. Usually under a minute.It only knows what is in this guide and never sees patient records. Not answered? Search or message the J.A.H team.