A reply says Waiting
That channel is not connected yet. The reply is saved on the record but has not reached the patient.
Until SMS, Messenger, Viber and Telegram are connected, replies typed in Messages stay in the app. Send the same reply from the clinic's own Messenger or Viber for now. The J.A.H team will say when a channel is live.
Ask the assistant
Answers from this guide, in plain English. Usually under a minute.It only knows what is in this guide and never sees patient records. Not answered? Search or message the J.A.H team.