J.A.H Clinic AIHelp centre
Open the app

Face ID does not come up

Turn it on for this device from Profile, or use the button on the sign-in screen.

  1. 1
    Moreyour name

    Signed in already? Open Profile and tap Turn on Face ID for this device. Let the phone do its thing.

  2. 2

    On the sign-in screen, tap Sign in with Face ID. If the button is not there, this browser cannot do it: sign in with email and password instead, and you stay signed in for six months.

  3. 3

    iPhone: make sure the app was added to the Home Screen from Safari, not opened from inside Messenger or Facebook.

Ask the assistant

Answers from this guide, in plain English. Usually under a minute.

It only knows what is in this guide and never sees patient records. Not answered? Search or message the J.A.H team.