J.A.H Clinic AIHelp centre
Open the app

The patient is not found, or is there twice

Search by mobile number. If two records exist, keep the one with the history and use it from now on.

  1. 1
    Patients

    On Patients search by the last four digits of the mobile, then by nickname, then by surname.

  2. 2

    Two records? Use the one with visits and bills. Open the other, tap Edit and put DUPLICATE, use #12 in the nickname so nobody books it. Merging is not a button yet; message the J.A.H team and they merge it.

Ask the assistant

Answers from this guide, in plain English. Usually under a minute.

It only knows what is in this guide and never sees patient records. Not answered? Search or message the J.A.H team.