What the words on screen mean

Every term the app uses, in one list.

Word	Means
Pending	A booked appointment the patient has not yet confirmed. Confirm it after the reminder call.
Confirmed	The patient said yes. Next button: Arrived.
Arrived	The patient is in the waiting area. Next button: Seat patient.
In chair	The patient is being treated and the visit screen is open.
Done	The visit was finished. On the patient's history it reads Completed.
No-show	The patient did not come. It counts on their record and on the No-shows screen. Undo reverses it.
Cancelled	The slot was freed. Restore reverses it.
Visit	One sitting in the chair: the procedures recorded, the notes, and the bill that comes from it.
Bill	The invoice made from a visit. Open, partial, paid or void.
Official receipt (OR)	The numbered BIR receipt issued for each payment. The series must stay unbroken, which is why bills are voided, never deleted.
Void	Cancel a bill with a reason. The bill and its receipts stay on file marked void.
Senior / PWD	Senior citizens and persons with disability get 20% off and are VAT-exempt by law. Tick the box on the patient record and every bill applies it.
VAT-registered	A clinic setting. A VAT-registered clinic strips 12% VAT before the 20% discount; a non-VAT clinic takes 20% off the list price.
HMO	A health card company (Maxicare, Medicard, Intellicare and so on) that pays part of a patient's bill.
LOA	Letter of authorisation: the HMO's approval number for a treatment. Typed on the claim.
Claim	The request to an HMO for the covered share. Submitted, approved, paid or denied.
Ageing	How old the unpaid claims are: 0-30, 31-60, 61-90, 90+ days.
Treatment plan	A priced list of proposed work, in phases. Draft, presented, accepted, declined, completed.
Quote	The treatment plan as a PDF for the patient.
Chart	The tooth chart. Findings per tooth and surface: already there, needs doing, done today.
Surfaces	The faces of a tooth: M (mesial), O (occlusal) or I (incisal), D (distal), B (buccal), L (lingual).
Recall	A patient due back, usually for a cleaning, after an interval.
Par level	The amount of a supply you never want to drop below. Below it, the item shows Running low.
Pack size	How many come in one box, so a reorder rounds up to whole boxes.
Meter	The bar that shows how much of this month's minimum has been delivered.
Monthly minimum	The supply value a clinic takes delivery of each month to keep the software free the month after.
Limited mode	The reduced state after two missed months: billing, HMO, reports and messages pause; everything else keeps working.
Delivered	The order status that counts toward the minimum. Set by J.A.H when the courier confirms.
Role	Owner, Dentist, Assistant / hygienist or Front desk. Decides which screens a person can use.
Fee share	A dentist's professional-fee percentage of what they produce. Reports splits production by it.
Production	The value of procedures a dentist recorded, whether or not it has been paid yet.
Face ID / passkey	Signing in with the phone's face or fingerprint instead of a password.
Booking page	The public page at ai.nogag.ph/book/your-clinic where patients book themselves.
Activity log	Who opened or changed which record. Kept on every tier.

Ask the assistant

Answers from this guide, in plain English. Usually under a minute.

It only knows what is in this guide and never sees patient records. Not answered? Search or message the J.A.H team.